Privacy Policy gomk88 — Our Commitment Protecting Your Data

Gomk88 collects personal information from members through several different methods depending on how you interact with our platform. We only collect information that is genuinely necessary to provide the best service and to comply with applicable legal requirements.

Information you provide directly:

• Identity information: Full name, date of birth, gender, national ID or passport number.
• Contact information: Email address, mobile number, residential address.
• Account information: Username, password (stored in hashed form), security questions.
• Financial information: Bank account number, bank name, eWallet details for deposit and withdrawal purposes.
• KYC documents: Copies of your national ID, passport, utility bill, or bank statement for identity verification.

Information collected automatically:

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Usage data: Pages visited, time spent, games played, and access date and time.
• Transaction data: Deposit, withdrawal, wagering, and win history within the platform.
• Location data: General location information based on IP address to ensure geographic compliance.

Every piece of data we collect is used for a clear and lawful purpose. gomk88 does not process members' personal data without a solid legal basis. The following are the primary purposes for which your data is used:

• Account Management: Create, verify, and maintain your member account, including secure registration and login processing.
• Financial transaction processing: Process deposits, withdrawals, and all financial transactions you make on the platform efficiently and securely.
• Identity Verification (KYC): Complying with legal requirements to verify member identities in order to prevent fraud and money laundering.
• Customer Service: Respond to enquiries, resolve complaints, and provide the technical support you need.
• Platform security: Detect and prevent fraudulent activity, unauthorised access, bonus abuse, and other security threats.
• Service improvement: Analyse usage patterns to develop new features, improve user experience, and optimise platform performance.
• Marketing communications: Send promotional information, the latest bonuses, and exclusive offers — only to members who have consented to receive them.
• Legal compliance: Fulfil legal obligations, including reporting suspicious transactions to the relevant authorities when required.

Gomk88 does not sell, rent, or disclose members' personal data to third parties for marketing purposes. However, there are certain situations where we need to share your information with the following parties for legitimate reasons:

• Payment service providers: Payment gateway providers, banks, and eWallet platforms required to process your financial transactions. They are bound by strict confidentiality agreements.
• Game Software Providers: Game development companies that provide slot platforms, Live Casino, and other games. Data sharing is limited strictly to what is necessary for game functionality.
• Statutory Authorities: When required by Malaysian law or a valid court order, gomk88 will disclose the necessary information to government agencies or law enforcement authorities.
• Regulatory body: Licensing authorities and regulatory bodies that oversee the operations of online betting platforms.
• Identity Verification Services: Third-party KYC service providers that help us verify member identities more efficiently and securely.

All third parties that receive your data are required to comply with privacy standards equivalent to ours and are not permitted to use that data for any purpose other than those specified.

The security of your personal data is gomk88's highest priority. We continuously invest in the latest security technologies and practices to keep your data protected against increasingly sophisticated cyber threats.

Technical measures we implement:

• 256-bit SSL/TLS Encryption: All communications between your browser and the gomk88 platform are encrypted using the latest TLS 1.3 protocol, ensuring data cannot be intercepted in transit.
• Static Data Encryption: Personal data stored in our databases is encrypted using AES-256, the same encryption standard used by financial institutions and intelligence agencies.
• Two-factor authentication (2FA): 2FA is available and encouraged for all accounts to add an extra layer of security during login.
• 24/7 security monitoring: Our cybersecurity team continuously monitors the infrastructure to detect and respond to any threats or suspicious activity.
• Regular Penetration Testing: We conduct regular security testing by independent security experts to identify and close any vulnerabilities before they can be exploited.
• Role-based access control: Staff access to member data is restricted based on the principle of least privilege — each staff member can only access the data required for their role.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding your personal information held by gomk88. We fully respect these rights and provide easy channels for you to exercise them.

Gomk88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect information on how visitors use our platform — which pages are visited most frequently, page load times, and errors encountered. This data is used solely to improve performance.
• Functionality cookies: Store your preferences such as language, preferred currency, and display settings to deliver a more personalised experience.
• Analytics cookies: Help us understand aggregated usage patterns to make better decisions in product development and marketing.

You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality and your experience on the gomk88 platform.

Gomk88 does not retain your personal data indefinitely. We have a clear data retention policy based on operational needs and legal obligations:

• Active account data: Retained for the duration your account is active, plus 5 years after account closure for audit record and compliance purposes.
• Financial transaction data: Records of all transactions are retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• KYC documents: Retained for 5 years from the date of last verification or account closure, whichever is later.
• Communication logs: Customer support chat records and emails are retained for 2 years for quality control and reference purposes.
• Technical data and logs: Server logs and technical data are retained for 12 months for security and technical troubleshooting purposes.
• Marketing data: If you withdraw your marketing consent, the relevant data will be deleted within 30 days from the date the request is received.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Gomk88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any material amendments will be communicated to members through the following channels:

• A clear notice displayed on the gomk88 platform homepage for at least 14 days before the amendment takes effect.
• Notification emails are sent to all registered members using the email address registered to their account.
• In-app notifications for users accessing the platform via mobile devices.

The "Updated" date shown at the top of this page reflects the date of the most recent amendment. Your continued use of the gomk88 platform after any amendment takes effect constitutes your acceptance of the latest version of this Privacy Policy.

If you disagree with any changes made, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 5 above. We encourage you to review this page periodically to stay informed about how we protect your information.